Talk to the people who build it
No ticket queue and no chatbot in front of it. Email goes to [email protected] and is answered within one business day.
Something is not working
Include your WordPress version, the form plugin involved, and the diagnostics report from Tools → Diagnostics → Export report. It contains no keys or secrets, and it usually answers the question before we have to ask it.
Email supportBefore you buy
Questions about licences, sites, renewals, or whether Pro covers a specific case. Ask before paying — we would rather talk you out of a plan you do not need than refund it later.
Ask a questionRefunds
Fourteen days, no interrogation. Tell us the email you bought with. If the plugin did not do what this site says it does, we would like to know why — but you do not have to explain yourself to get your money back.
Request a refundA bug, or an idea
Reproduction steps for a bug; the problem you are trying to solve for a feature request. Both are read by the person who writes the code.
Send it overTry these first
Most questions are answered faster by the plugin itself than by us. Tools → Diagnostics checks your environment, provider keys, REST API, scheduled tasks and known plugin conflicts, and tells you how to fix what it finds. After that, the documentation and the FAQ cover the common cases.
CaptchaFlow is made by TemplateSell. Free support also happens in the plugin’s support forum on WordPress.org; Pro licences are supported by email.